| Name of Project |
Integrated Community Service Centre (i-CoSC) now named as SUGAM |
| Scope of the Project |
Community Service Centres to be seup at all Tehsils/ Sub-Tehsils, Sub-Divisions and District Headquarter of all Shimla District. Now being rolled out in other districts.
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| Sources of Funds |
UNDP through National Institute of Smart Governance (NISG). Rs.1.50 Crores sanctioned in January, 2005 |
| Fund Released |
Received: Rs.1,05,000/- Utilised: 83,56,158/- (up to 31.3.2008) |
| Status of the Project |
- Sugam setup at Shimla DC Office Rolled out over 50 services in these centres.
- Queue Management System has installed at D.C. Office, Shimla.
- Setup, 15 additional Sugam Centres at Nankhari, Rampur, Kumarsain, Tikkar, Rohru, Chirgaon, Jubbal, Dodra Kwar, Chopal, Nerwa,Kupvi, Theog, Kotkhai, SunniJunga.
- Procurement and installation as Backend departs. (Labour & Employment, Municipal Corporation, ICDS-Welfare etc.)
- Uniform Sugam Receipt has been implemented.
- Basic Computer Training and Web Development Training to various department.
- Data Entry for e-Gazette and Act, Rule and Manual.
- Software development for providing additional services like HPSEB Electricity Billing, Telephone & Mobile Billing,ICDS and HRTC Booking, Uniform Receipts etc.Telephone & Mobile Billing have also been started in Solan Sugam Centre.
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| Benefits to Citizens |
i-CoSC (Sugam) can play an important role in providing services at the doorstep of rural community by bringing all citizen related services and information under a single roof cutting across different tiers of administration. The unique feature of this project is that the submission of documents and collection of required certificates/ licences etc. can be done even at a place other than the one where sanction is to be done (except where physical presence is necessary as per law). Mainly following services are being provided through these centres: Transport: Vehicle registration, Saarthi – Driving licence, Bus booking & Time table; Election: Voter registration andVoter Id; e-Praman/Certificates: Caste, Domicile, Senior citizen, Income, Backward area, Legal heir, SC/ST, OBC; Revenue: HimBhoomi-Land records forms, Land record Nakal/ Jamabandi, HimRis-Property registration; Utility: Electricity bills, BSNL telephone bills; REFNIC -Reference Monitoring of Files; Agmarknet- Agriculture commodity prices; District authorities: Arms Licence; Police Complaints; e-Pehchan: Senior citizen identity card, Disability identity card; Labour and Employment:Vacancy listings, Employment exchange registration; Tourism: Hotel reservation, Tourist Information; All departments:Forms and Web pages
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